a) General Rules

Passengers must be present at the Ulusoy Port Office to complete check-in procedures at least 1 hour before departure in order to complete passport and visa controls and receive boarding passes. Check-in closes 30 minutes before departure.

Passengers are required to present their voucher during check-in. If the voucher cannot be presented and the ticket cannot be found in the system, the company is under no obligation to transport the passenger. Earlier arrival is recommended on weekends and during high season.

Passengers must be on board the ferry at least 15 minutes before departure.

Passengers are responsible for managing the time they spend in cafeterias or duty-free shops within the port area in accordance with these rules.

b) Special Provisions for Passengers Traveling with Vehicles

• Vehicle check-in procedures are carried out only at the Ulusoy Port Office.
• Vehicle drivers have check-in priority; please inform Ertürk staff.
• Vehicles must be present at the port at least 1 hour before departure. Vehicles arriving after 08:45 for morning departures or 18:15 for evening departures lose their right to be transported. (Late-arriving vehicles are not processed by Customs.)
• When traveling with a company vehicle: signature circular is required for company owners, and notarized power of attorney for employees.
• For rental vehicles traveling abroad, a notarized authorization must be obtained from the rental company.
• Passengers traveling to Chios Island do not need an international driving license.
• Green Insurance: An additional policy extending vehicle insurance coverage abroad; available from insurance companies.

Open tickets can only be confirmed for scheduled services subject to availability and only by Ertürk offices. To confirm an open ticket, an Ertürk office must be contacted at least 1 day before departure.

• Open tickets are valid for 6 months. Tickets not used within 6 months from the issue date are automatically cancelled.
• For opened tickets, the issuing agency must sign and stamp the opening date on the boarding document.

Passengers who lose their tickets must purchase a new ticket. Agencies are not responsible for ticket losses under any circumstances.

Found tickets must be delivered immediately to the Ertürk Head Office at Beyazıt Street No: 6-7 Çeşme / İzmir.

Passenger tickets issued in a specific name are non-transferable and cannot be resold to another person.

Pursuant to the Distance Contracts Regulation dated 27.11.2014, passenger transportation services are excluded from the right of withdrawal; therefore, the buyer has no right of withdrawal.

Nevertheless, provided that notification is made at least 2 days before departure, Ertürk passengers are entitled to one-time ticket opening and re-dating or one-time re-dating. Refund requests are not accepted.

In cases not caused by Ertürk A.Ş., such as judicial, administrative, visa-related issues, or issues related to vehicles/pets accompanying the passenger, the service contract is terminated and no refund is granted.

• Agencies are required to register passengers’ mobile numbers in the system so they can be informed of trip cancellations or changes.
• Tickets for trips cancelled due to adverse weather conditions are left open indefinitely.
• Ertürk A.Ş. is not responsible for accommodation or food expenses arising from reasons beyond its control (e.g., weather conditions).
• Ertürk reserves the right to change departure times or vessels due to unscheduled inspections or unexpected vessel malfunctions.
• All rights regarding trip cancellations and changes are reserved by Ertürk Turizm A.Ş.

Ticket controls are performed at the vessel gate using barcodes on boarding passes. Passengers holding cancelled, rescheduled, or opened tickets will not be allowed on board.

• Agencies must inform Ertürk Offices about passengers with special conditions at least 2 hours before departure.
• Passengers traveling with pets must request the required documents from Ertürk Offices and submit them to the Ertürk Çeşme Office at least 2 days before travel. Travel cannot be confirmed without approval from the Chios Veterinary Authority.

Your gate visa application will be submitted by us to the relevant authority on the Greek island 2 days prior to your entry. Upon arrival on the island, you must individually queue at the Gate Visa office as directed by our staff. Please do not queue with regular visa holders and follow staff instructions.

As gate visa procedures may take a long time depending on passenger density, Ertürk Turizm bears no responsibility for waiting times.

If the application submitted on your behalf to the Chios Visa Center is rejected or not approved, or if the visa is not granted upon arrival on Chios Island despite approval, Ertürk Turizm bears no responsibility and the visa fee is non-refundable.